Frequently Asked Questions

Returns Policy

We seek to delight our esteemed customer after each transaction, we will continue to engage to ensure a satisfied consumer.

Please note: Our return policy does not exceed 48 hours after delivery.

  • Eligibility for a return, item label must be unbroken and in perfect condition as you received it (packaging intact)
  • Customers’ bear the cost of shipping for returned items ordered
  • Items must be returned within 48hoursfrom the delivery date.
  • Items purchased within Lagos, MUST be returned to TECSURT within 24-36 hours, for prospective customers outside Lagos, a maximum of 48 hours after a phone call has been logged.
  • Items must be unused and not altered in any way in order to be accepted for exchange or credit.

NOTE:

Most items purchased come with warranty, if for any reason you have a faulty device kindly visit the nearest OEM Service Centre with your receipt of purchase

Shipping Policy

We hope you love shopping with Tecsurt!  Highlighted below are our delivery/shipping policies to guide you accordingly.

Deliveries can take up to 2 to 7 Business working days which is largely dependent on time and conferment of payment and your location.

  1.  Tecsurt utilizes 3rd party logistics delivery companies, are such their may be a delay due to circumstances beyond our control, in this situation we update our esteemed customers on status of their deliveries accordingly
  2. Tecsurt offers free shipping fees on orders above the Minimum Order value (MOV) 100,000 in identified serviceable Areas, (Our Customer Agent will confirm these locations)
  3. Payment On Delivery is largely through our POS terminal (Our Logistics Agent DO NOT collect CASH
  4. Tecsurtreserves all rights to cancel, delay, or recall an order from delivery of the products, if any Fraud or RISK to the delivery Agent is
  5. Deliveries occur ONLY on Weekdays and only Saturday. We thrive to ensure Shipping and Deliveries happens before 5:00pm each day. Estimated delivery time assumes orders are placed before 12:00 noon (PMT). Orders you place with Tecsurt late on Saturday will not be processed until Monday.
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